PRIVACY POLICY

Last Updated: February 2025

Central Living ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

DATA COLLECTION INFORMATION

We collect the following types of personal data:

• Contact Information: name, email address, phone number
• Usage Data: IP address, browser type, pages visited, time and date of visits
• Communication Data: messages sent through contact forms, email correspondence
• Cookie Data: preferences and session information
• Accommodation Data: residence preferences, stay duration, special requirements
• Payment Information: processed securely through third-party payment providers

Data is collected through forms, cookies, analytics tools, and direct communication with our team.

HOW WE USE YOUR DATA

Your personal data is used for:

• Processing accommodation inquiries and bookings
• Providing customer support and responding to queries
• Sending booking confirmations and important updates
• Improving our website and services
• Marketing communications (with your consent)
• Compliance with legal obligations
• Fraud prevention and security monitoring

LEGAL BASIS FOR PROCESSING

We process your data based on:

DATA RETENTION

We retain your data for:

• Contact form submissions: 3 years
• Resident records: 5 years after departure
• Financial records: 7 years (Singapore legal requirement)
• Marketing data: Until consent withdrawn
• Website analytics: 26 months

After retention periods expire, data is securely deleted or anonymized.

DATA PROTECTION MEASURES

We implement the following security measures:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee data protection training
• Access controls and authentication protocols
• Incident response procedures
• Data breach notification within 72 hours

YOUR RIGHTS

Under data protection laws, you have the right to:

To exercise these rights, contact us at [email protected] or call +65 6295 1743.

THIRD-PARTY SERVICES

We may share data with:

• Google Analytics: Website usage analytics
• Payment Processors: Secure payment handling
• Email Service Providers: Communication delivery
• Cloud Storage: Data backup and storage
• Legal Authorities: When required by law

All third parties are contractually obligated to protect your data.

INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in countries outside Singapore. We ensure appropriate safeguards through:

• Standard contractual clauses
• Adequacy decisions
• Binding corporate rules
• Privacy Shield frameworks (where applicable)

COOKIES

We use cookies to enhance your browsing experience. For detailed information about cookie types, purposes, and management options, please refer to our Cookie Policy.

CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.